Manage Comics 2 Help
Manage Comics Help
Guides and answers for Manage Comics Ordo and Oryx.
Featured Articles
Welcome to Manage Comics
The starting point for new users. A short overview of Manage Comics, the difference between the Ordo and Oryx products, and where to go next in the helpdesk. Applies to Ordo & Oryx.
Quickstart Checklist
A short, ordered checklist for getting from a fresh account to a fully working setup — covers both the Oryx Quickstart and the Ordo Quickstart. Applies to Ordo & Oryx.
How to Get Help
Every way to reach Manage Comics support — the helpdesk search, support email, the status page, feature requests, and booking a call. Applies to Ordo & Oryx.
Getting Started
Welcome
Start here if Manage Comics is new to you.
Account Setup
Everything that happens between signing up and your first real workday.
Install Manage Comics
The six-step install process for adding the Manage Comics app to your Shopify store.
Store Settings
The store-level settings every shop should configure first.
Online Shop Settings - Oryx and ComicPreviews Integration
Set your ComicPreviews branding.
The Manage Comics Retailer Discord
What the Manage Comics retailer Discord is, how to join and get verified, how the server is organized, and where to post what.
Before You Sign Up: Compatibility and Pricing FAQ
The questions prospective stores ask before signing up. What Manage Comics requires, which POS systems work, what happens with non-comic products, and how pricing works. Applies to: Both.
Workflows
Daily Tasks
Customer adds, subscription edits, pre-orders, and subscriber approvals.
Weekly Tasks
Check-in, invoicing, subscriber emails, new releases, and FOC.
Monthly Tasks
Previews emails and initial order uploads.
Check In Weekly Shipment
The weekly intake workflow, end to end.
Edit or Place an FOC Order
Prepare and submit your FOC for the cycle.
Edit a Customer's Subscription
Add, remove, or change a customer’s pull list.
About Workflows
Understand the daily, weekly, and monthly rhythm.
Customers & Subscriptions
Customer Management
Customer lists, customer detail, activity, and changes.
Subscriptions & Pull Lists
Subscription lists, customer orders, added items, and pre-orders.
Communication
Campaigns, notifications, and email settings.
All Customers
Your full customer list, with filters and search.
All Subscriptions
See subscriptions by title instead of by customer.
Customer Orders
Open and historical orders for each subscriber.
Products, Ordering & Distributors
Products
Held-back and reserved product tools.
Ordering
Initial orders, FOC, and Universal ordering.
Distributors & Invoices
Distributor settings, invoice files, and FOC files.
Final Order Cutoff (FOC)
How FOC works and why it matters.
Products & Distributors Settings
Configure publisher and distributor mappings.
Held Back Products
Reserve copies for shortages and demand.
Check-In & Inventory
Check-In Process
Intake, check-in, product additions, imports, and Confirm Pull.
Pulls
Pull records and exports.
Intake Process: Check In, Pulls, and Inventory
See how intake, pulls, and inventory fit together.
Find Additional Items
Adding a single late or missed product inside the regular check-in flow using the Find additional Items button.
What Confirm Pull Does
Understand what happens when pulls are confirmed.
Pulls by Date
Review and export past pulls.
Troubleshooting Check-In and File Uploads
What to do when a check-in stalls, a distributor file won't upload, or products don't appear — and what to send support when it's not something you can fix. Applies to: Both (Shopify sync steps are Ordo).
Reporting & Analytics
Reports
All shortage, subscription, pre-order, and aging reports.
Reporting & Analytics Overview
A map of every report and when to use each one.
Shortages
Where to find the Shortages Report, how to read it, and how to use it for distributor performance tracking and credit conversations.
Subscribed Product Shortages
Which subscribers didn't receive their subscribed items, so you can communicate the gap before they ask.
Customers Totals
Used to see total product needs across your customers.
Aged Subscriptions
Outstanding pulled books by age range.
Customer-Facing Pages
Customer Storefront
What your customers see and do on your storefront. All customer-facing storefront articles.
Never Miss an Issue — How to Subscribe at Your Comic Shop
Detailed walkthrough of what your customers see and how they subscribe to series.
Log In to Shopify/Manage Comics (Customer Facing)
Help customers log into their subscription account.
Subscribe to Series
How customers add a series to their pull list.
Subscriptions, Pre-Orders, and Pulls
How customers manage their own items.
Browse by Dates (Customer Facing)
The Browse by Dates feature on the customer storefront — letting customers browse by release date or by Final Order Cutoff (FOC) date.
Shopify Integration
Shopify Help
Shopify customers, products, barcodes, POS, and login help.
Shopify: What to Do if a Customer Can't Log In
Troubleshoot customer login issues.
Bulk Edit Product Info, Type, etc.
Update Shopify product fields in bulk.
Shopify Flows That Will Help You
Shopify Flows that pair well with Manage Comics, including the Add/Remove New Release tag automation.
Add/Remove New Release Tag for Products
Automate new release tagging.
Multi-Location
POS Integrations
Migration & Imports
Importing Your Data
All import, export and migration articles.
Importing into Manage Comics
The master import path for customers and subscriptions.
How to Migrate from Classic to 2.0
Move a Classic shop to Ordo on Shopify.
Import Subscribers from Classic to Oryx
Move Classic subscriber data into Oryx.
How to Export Customers and Lists from ComicSuite
Export customer and list data from ComicSuite.
How to Safely Open a CSV File in Excel
Open CSVs without breaking barcodes or ISBNs.
Order Helper Tool
FAQ & Troubleshooting
General FAQ
Common questions about pricing, support, and how Manage Comics works.
Shopify-Specific FAQ
Common Shopify questions for Ordo shops.
Order Statuses: Billed, Errored, and Stuck Orders
What Pulled, Billed, and Errored mean on customer orders, how invoicing turns into a Shopify draft order and what to do when an order sticks or errors,.
Your Manage Comics Account: Billing, Trial, Cancellation, and Ownership
Account administration in one place — how billing works, what happens when a trial ends, cancelling, changing the account email, and handing a store to a new owner. Applies to: Both.