This article is your complete import guide. It's divided into two halves: Part A — Exporting from your old system (Classic, ComicSuite, or RMH), and Part B — Importing into your new system (Ordo or Oryx). Jump to the combination you need.

Part A — Exporting Your Old Data

Exporting from Manage Comics Classic

Step 1 — Export Customer Data

1. Open Manage Comics Classic.

2. Go to Customers → All Customers.

3. Click MC 2.0 Export.

4. Save the file to your Desktop.

5. Open the file in your preferred spreadsheet program (Excel, Google Sheets, Numbers).

Important data rules for the customer file:

• Email addresses must be unique. Manage Comics Classic enforces this already, so you should be fine. Do not edit email addresses in this file — the email is how we match customers to subscriptions.

• Phone numbers must be unique and exactly 10 digits. Duplicate or malformed phone numbers will cause import failures.

Step 2 — Export Subscription Data

1. In Classic, go to Pull Lists → Customer Pull Lists.

2. Click MC 2.0 Export.

3. Save to Desktop.

You now have two files: a customer export and a subscription export. Keep them somewhere you can find them.

Next step:

• Importing to Ordo/Shopify → jump to Part B: Classic → Ordo/Shopify.

• Importing to Oryx → jump to Part B: Classic → Oryx.

Exporting from ComicSuite

You need two files from ComicSuite: a customer list and a subscription list. There are two options for the customer export (a basic RMH export and a more complete SQL dump); the SQL dump is preferred if you have access.

Step 1a — Export Customers (basic, via RMH)

1. Open Store Manager in RMH.

2. Go to Customers → Export to Excel.

3. Save the file somewhere you can find it.

Step 1b — Export Customers (advanced, via SQL)

This path preserves more fields and is preferred when it's available to you.

1. Open SQL Explorer.

2. Run the following query, replacing DATABASENAME with the actual name of your ComicSuite database.

3. Save the result as a CSV with headers.

SQL/****** Script for EXPORTING ALL CUSTOMERS RM ******/
SELECT
  [AccountNumber],
  [FirstName],
  [LastName],
  [EmailAddress],
  [PhoneNumber],
  [Address],
  [Address2],
  [Country],
  [City],
  [Zip],
  [AccountBalance],
  [CreditLimit],
  [totalsales],
  [totalvisits],
  [CurrentDiscount],
  [pricelevel],
  [taxexempt],
  [notes],
  [vouchers],
  [limitpurchase],
  [layawaycustomer]
FROM [DATABASENAME].[dbo].[Customer];

Step 2 — Export Subscription List

1. Open ComicSuite.

2. From the top menu: Reports → Subscriptions → Master Subscription Summary → By Customer.

3. File → Save As → CSV format.

4. Save to your Desktop.

Next step:

• Importing to Ordo/Shopify → email help@managecomics.com with your files. ComicSuite-to-Ordo migrations are handled by our team to ensure data quality.

• Importing to Oryx → jump to Part B: ComicSuite/RMH → Oryx.

Part B — Importing into Your New System

Importing Classic into Ordo (Shopify)

Before importing, confirm your customer file matches Shopify's Customer CSV format. The template is at Shopify's documentation: Shopify Customer Import CSV.

Critical rules:

• Email must be unique. Manage Comics Classic enforces this, so you're probably fine. Don't edit emails — they're the match key.

• Phone numbers must be 10 digits and unique. Duplicate or malformed numbers cause row-level failures.

• For customers without an email, use firstname.lastname@yourstorename.com as a placeholder.

Step 1 — Import Customers into Shopify

1. Log in to Shopify.

2. Go to Customers.

3. Click Import customers (top right).

4. Upload your customer CSV.

5. Check the box: "Overwrite existing customers that have the same email or phone." This merges your import with any customers who already exist in Shopify. If you skip this, existing customers will cause row-level failures.

6. Submit the import. Shopify processes it in the background and emails you when it's done.

Step 2 — Review the Confirmation Email

Shopify emails you a report of what imported and what failed. Open the failures file and fix each row — most failures are phone number format or duplicate emails. Re-upload the corrected file.

Step 3 — Import Subscriptions

Subscriptions use a Manage Comics-specific CSV template. Download it here: MC2-Subscriptions-Export-Sample.csv.

Required columns:

Step 4 — Upload the Subscriptions File

1. In the Shopify admin, go to Apps → Manage Comics Subscriptions → Settings.

2. Click Import Subscriptions.

3. Upload your subscriptions CSV.

4. Stay on the page. You'll get a success message with a downloadable results file. Download it.

Step 5 — Review the Results

Review the results file. It lists every row that succeeded and every row that failed with a reason. Fix failures in the source CSV and re-import just the fixed rows.

Then go to Customers → Customer Lists in the Manage Comics app to verify your imported subs are attached to the right customers.

Importing Classic into Oryx

The Oryx import flow is simpler because you import directly into Oryx — there's no intermediary Shopify step.

Step 1 — Import Customers

1. Open Oryx.

2. Go to Settings → Import Customers.

3. For Type, choose Manage Comics.

4. Drag your Customers file into the file drop zone.

5. Click Upload.

Step 2 — Import Subscriptions

1. Go to Settings → Import Subscriptions.

2. For Type, choose Manage Comics.

3. Drag your Subscriptions file into the drop zone.

4. Click Upload.

Step 3 — Verify

Go to Customers → Customer Lists to confirm your customers and subs look right.

Importing ComicSuite / RMH into Oryx

The flow is identical to the Classic → Oryx path above:

1. Settings → Import Customers → Type "Manage Comics" → drop your customer file → Upload.

2. Settings → Import Subscriptions → Type "Manage Comics" → drop your subscription file → Upload.

3. Review the confirmation files for each.

4. Verify at Customers → Customer Lists.

If any rows fail, the confirmation file tells you which ones and why. The most common causes are email mismatches between the two files (the subscription file references an email that isn't in the customer file), duplicate phone numbers, or missing required fields.

Getting Help with an Import

Import issues are some of the most common support requests we get. If you hit something that the confirmation file doesn't explain clearly, email help@managecomics.com with:

• Your source system (Classic, ComicSuite, RMH).

• Your destination system (Ordo or Oryx).

• The confirmation file from the failed import.

• If possible, the original CSV files you uploaded.

We can usually identify the cause within a business day.