This article is scoped to exporting customers and subscriptions from ComicSuite. For the full export reference including products, see Exporting Data from ComicSuite.
How to export customers
In ComicSuite, open the Customer module.
Run the customer export report from the Reports menu.
Choose CSV format.
Include columns: customer ID, first name, last name, email, phone, notes, active/inactive flag.
Save the file locally.
How to export subscriptions and pull lists
In ComicSuite, open the Pull List module.
Open the Reports → Pull List Export report.
Include columns: customer ID (to join with the customer file), title, cover variant (if ComicSuite tracks it), start date, notes.
Save the file locally.
Sending your files to us for cleaning
Before importing, email both files to help@managecomics.com with your shop name, your source system (ComicSuite), and your destination system (Ordo or Oryx). We fix and clean the files so your import goes through the first time, then email them back ready to upload. The import steps are in Importing into Manage Comics.
Two things worth checking before you send:
Confirm the customer ID column matches between the two files. This is how we join customers to their subscriptions.
If there are deactivated customers you do not want brought over, either remove them from the files or tell us to exclude them.
Common ComicSuite quirks (we handle these)
You don't need to fix these yourself — we clean them up before you import — but they explain what we may flag back to you:
Character encoding: older ComicSuite installs may default to Latin-1, which garbles accented characters. We re-encode the files.
Phone number formats: ComicSuite accepts many formats; Manage Comics expects 10 digits. We normalize them.
Duplicate emails: ComicSuite allows them; Manage Comics does not. We'll flag duplicates and confirm with you how to merge them. If you'd rather resolve them at the source, merging the records in ComicSuite before exporting gives the cleanest result.