Pre-orders

The customer-side Pre-Orders view — where to find it, what it shows, and the typical use cases for staff reviewing a customer's pending pre-orders. Applies to Ordo & Oryx.

Last updated on 06 May, 2026

The Pre-Orders tab gives you a fast, title-oriented view of every active pre-order across your shop. It's the complement to Customer Activity (which is narrowly focused on approval status) — this tab shows everything currently open, approved or pending.

Where to Find It

Customers → Pre-Orders.

What You See

All active pre-orders across your customer base, with who's pre-ordering what.

Typical Uses

Verifying counts before FOC. Before finalizing FOC, skim this list to confirm all declared pre-orders are reflected.
Spotting low-demand pre-orders. Titles with just one or two pre-orders are candidates for a nudge — email those customers to confirm they still want them.
Fulfillment prep. When pre-ordered product arrives, this list tells you which customer orders need attention on arrival day.

Approve Pre-orders

Where pending pre-orders live, your three options for each one (approve, decline, edit), bulk approval, and what your customer sees after each action. Applies to Ordo & Oryx.

Customer Activity - Pre-orders

The pending pre-order approval queue — why approval exists, the actions available for each pending pre-order, and how to approve with a price change or create a pre-order from the admin side. Applies to Ordo & Oryx.

All Subscriptions

The system-wide subscription view organized by title rather than by customer — clicking into a title to see every subscriber, search tips, and the cloning workflow. Applies to Ordo & Oryx.

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