Manage Comics 2 Help
FAQ & Troubleshooting
Common Questions
Questions that come up often enough to deserve their own page — the general FAQ that applies to everyone, and the Shopify-specific FAQ for Ordo shops.
Last updated on 05 May, 2026
Articles
General FAQ
Common questions that apply to both Ordo and Oryx. Applies to: Ordo & Oryx.
Shopify-Specific FAQ
Common questions specific to the Ordo and Shopify integration. Applies to: Ordo only.
Order Statuses: Billed, Errored, and Stuck Orders
What Pulled, Billed, and Errored mean on customer orders, how invoicing turns into a Shopify draft order, what to do when an order sticks or errors, and why draft orders should be closed — never deleted. Applies to: Ordo.
Your Manage Comics Account: Billing, Trial, Cancellation, and Ownership
Account administration in one place — how billing works, what happens when a trial ends, cancelling, changing the account email, and handing a store to a new owner. Applies to: Both.